How to Improve Your Digital Resilience
When our digital products and services don’t work or aren’t available to those who need them, unintended consequences occur. In this article, we explore what digital resilience is, why you…
Author
Tim Frick
FAQs: Website Redesign Lessons
In this list of frequently asked questions, our clients and other stakeholders share website redesign lessons they learned, some the hard way, to help you navigate the process with ease.
Working the Cone of Uncertainty
In this post, we explore how the Cone of Uncertainty impacts digital projects and how you can use it to improve collaboration and build something better, faster, cheaper instead.
RFPs: Not a Sustainable Business Practice
In this article, we explore how RFPs can set up large, complex projects for failure. We also uncover why RFPs are not a sustainable business practice and share several more…
Our Guide to Digital Agency Pricing and Project Budgeting
Digital agencies employ numerous pricing and project budgeting models when bidding on and executing projects. In this handy guide, we explore the pros and cons of several approaches to estimating…
5 Stakeholder Research Methods
Here are five stakeholder research methods to improve your digital products, services, policies, or programs.
Customer Journey Mapping
Customer journey mapping can help teams design better products and services, build trust, and improve relationships with customers and other stakeholders.
Understanding Digital Life Cycle Assessments
In this article, we explore why Digital Life Cycle Assessments are important to the long-term sustainability of your digital product or service.
Designing Better Customer Experiences
In this article, we share five ways to design compelling and purpose-driven customer experiences (CX) that build mutual value and are grounded in long-term trust and respect.
Building Capacity with Digital Governance
In this post, we explore how good digital governance helps organizations build capacity to support sustainability efforts and drive long-term business success. We also share tips on how to improve…