Doing some of your own user research can help you save money on complex redesigns of your web site or product.

Agencies and software developers are not the only entities that have changed the use of user experience from a buzz word into a full-fledged process as part of their development cycle for web sites, mobile apps and other interfaces.

According to a new report by Nielsen Norman Group, giving money on charity websites is 7% harder than spending money on e-commerce sites. Donating physical items is even harder. For non-profit websites, social media is secondary; the top priority is to create clearer content.

The Non-profit and Charity Website Usability Report offers 224 pages and 116 design guidelines for improving the usability of essential information and processes on charity, non-profit, and NGO websites. How does your site stack up? We looked over the report’s criteria to compare our work to its findings.